Pickleball Paddle Warranty Process

We’re committed to ensuring that our customers have the best possible experience with our products. If you need to submit a pickleball paddle for a warranty replacement, please follow the steps outlined below:

1. Check Eligibility

Before submitting a warranty claim, ensure that your paddle is eligible for a replacement under our warranty policy. Warranty coverage includes:

• Manufacturing defects (e.g., cracks, delamination, or other structural issues)
• Issues within the specified warranty period (6 Months)

Warranty does NOT cover:

• Damage caused by misuse or accidental damage (e.g., hitting against hard surfaces, dropping, or other impact damage)
• Wear and tear from regular use

2. Gather Required Information

To expedite the warranty process, please have the following information ready:

• Proof of Purchase: A copy of your original receipt or order confirmation showing the purchase date.
• Photos of the Paddle: Clear images of the paddle, including the area of damage (if applicable), the paddle’s serial number (if applicable), and an overall image of the paddle.
• Description: A brief description of the issue you’re experiencing with the paddle.

3. Contact Customer Support

Reach out to our customer support team via email please include the following in your message:

• Name
• Order number (if available)
• Description of the defect or issue
• Photos as requested above

Email Address: max@marlosport.us

4. Review by Our Team

Our warranty team will review the details you provided. This may take up to 3-5 business days, depending on the volume of claims. We may reach out for additional information or clarification if needed.

5. Replacement Approval

If your paddle is deemed eligible for replacement under warranty, we will provide you with:

• Replacement Model: You may be offered a direct replacement or an equivalent paddle if the original model is no longer available.
• Return Instructions: We will send instructions on how to return the defective paddle to us. Depending on the issue, you may need to send the paddle back for inspection. In most cases, we will cover return shipping.

6. Shipping and Replacement

Once the defective paddle has been returned (if required), we will process your replacement order. A new paddle will be shipped to you within 3-5 business days. You will receive tracking information via email once the replacement is dispatched.

7. Warranty Terms and Conditions

• Warranty claims must be submitted within the applicable warranty period (6 months).
• You may be required to return the defective paddle to us before receiving a replacement.
• Warranty claims are only valid for the original purchaser.

If you have any further questions or need assistance during the process, don’t hesitate to contact our customer support team. We're here to help!